Refund Policy

Refunds at a glance

Intimate products:
Due to hygiene reasons, opened or used intimate items cannot be returned or refunded.

Faulty or damaged items:
If your item arrives faulty or damaged, contact us within 14 days. We’ll offer a replacement or refund.

Digital courses:
Digital courses are non-refundable once access has been granted, unless otherwise stated at purchase.

Cancellations:
Physical orders can be cancelled before dispatch. Digital orders cannot be cancelled once access is provided.

For full details, please read the policy below.

Refund Policy

Bodi Toys (Bodi Group Ltd)

Last updated: January 2026

At Bodi Toys, we want you to feel confident in your purchase. Due to the intimate nature of our products and the digital format of our courses, refunds are handled as outlined below.

This Refund Policy forms part of our Terms & Conditions.

Physical products

(sex toys & intimate items)

Hygiene & safety

For hygiene and safety reasons, we do not accept returns or offer refunds on intimate items that have been:

Opened
Used
Or where the hygiene seal has been broken

This is in line with UK consumer law for intimate and hygiene-sensitive goods.

Unopened items

If an item is unused, unopened, and in its original packaging, you may contact us within 14 days of delivery to request a return.

Return shipping costs are the responsibility of the customer
Original shipping fees are non-refundable
Items must be returned in resaleable condition

Refunds will be issued once the item has been received and inspected.

Faulty or damaged items

If your item arrives faulty, damaged, or unsafe, please contact us as soon as possible and no later than 14 days after delivery.

When reporting a fault, we may ask for:

Your order number
Photos or videos showing the issue

Where a fault is confirmed, we will offer:

A replacement, or
A refund

In these cases, we will cover reasonable return shipping costs.

Natural variations

Please note:

Jade is a natural stone and may vary in colour, shape, and appearance
Handmade glass items may show slight variations

These natural variations do not constitute a fault.

Digital courses & downloadable content

Access-based products

All digital courses are sold as access-based products.

Unless otherwise stated at the time of purchase:

Digital courses are non-refundable once access has been granted

By purchasing a digital course, you consent to immediate access to digital content and acknowledge that your statutory right to cancel is lost once access has been granted, unless otherwise stated at the time of purchase.

Exceptional circumstances

In rare cases (for example, technical access issues that cannot be resolved), refunds may be considered at our discretion.

Order cancellations

Physical products

Orders for physical products may be cancelled before dispatch. Once an order has been dispatched, it cannot be cancelled and must follow the returns process outlined in this policy.

Digital courses

Once access to a digital course has been granted, the order cannot be cancelled.

Incorrect address & failed delivery

Please ensure your shipping address is correct at checkout.

If an order is returned to us due to:

An incorrect or incomplete address
Failed delivery attempts

Additional shipping fees may apply to resend the order.

How to request a refund or report an issue

To request a refund or report a faulty item, please contact us at: info@bodi.toys

Please include:

Your order number
A brief description of the issue
Photos or videos where relevant

We aim to respond within a reasonable timeframe.

Refund processing

Approved refunds will be issued to the original payment method used at checkout, including Klarna where applicable. Refund timing may vary depending on the payment provider.

Your statutory rights

We aim to handle all refund requests fairly, transparently, and in accordance with UK consumer law.

Nothing in this Refund Policy affects your statutory rights under UK consumer law.